How do the diffusers work?
The diffusers work by using
a heating element to disperse the pheromone
into the air. Once present, the pet
breathes in the pheromone and it attaches
to a receptive organ, called the vomeronasal
organ located in the nasal cavity.
The vomeronasal organ then signals
the brain, via nerves, and a sense
of well-being is established.
What behaviors will the products
reduce or stop?
Comfort Zone with Feliway
naturally controls urine marking
and scratching, calms cats in transport
and comforts cats in stressed environments.
This unique product is a copy of
the naturally occurring facial pheromones
present in cats. The presence of
these pheromones results in an emotional
calming, reducing the cat's impulse
to mark its territory. Comfort Zone
with Feliway has been proven to help
reduce your cat's stress in the following
environments and situations:
- New Home
- Transportation (Spray)
- Introducing a New Cat
- New Furniture
- Unfamiliar People
- Other Animals
What behaviors cannot be expected
As with any product, there
are limitations to the effects. Behavioral
conditions can result from many causes,
and behaviors not resolved by using
the products should be addressed
by a veterinarian.
How long does the product need
to be used until noticeable positive
effects are observed?
Ideally, the product should
be used for at least one month. Results
have been noticed as early as one
week. The degree of results will
also depend on the condition or behavioral
disorder of your pet, some will respond
faster and better than others.
What are some helpful tips if no
positive changes are observed?
First, make sure the product
is plugged in correctly and that
the bottle is not empty. If the product
has been plugged in for over 30 days
and is still full, then the diffuser
may not be working. If your pet is
still exhibiting behavioral problems
after 30 days, then consulting your
veterinarian is recommended.
What do I do if my pet's behavior
It is very unlikely that
Comfort Zone with Feliway will exacerbate
any behavioral condition. In such
a situation, you may wish to call
If someone is currently using the
Comfort Zone Spray with Feliway,
should they discontinue the spray
and use only the Comfort Zone Diffuser
That depends on the type
of behavior they are trying to address.
For the treatment of scratching behavior
and for calming cats in their carriers,
the spray is the preferred product
and use thereof should be continued.
For use in multi-cat households,
to end urine marking or for the initial
treatment of stress related behaviors,
Comfort Zone Diffuser with Feliway
is the preferred product.
Should both Comfort Zone with Feliway
products be used for better results?
Both the spray and the diffuser may be used in combination, but this
largely depends on the behavioral problem that has been identified. In
case of severe marking problems in multi-cat households, the spray may
add a direct inhibiting effect and therefore stop or reduce the unwanted
behavior in a shorter period of time in addition to the diffuser.
How can I keep my cat calm during
For transport in a cage,
Comfort Zone Spray with Feliway is
still your best application. Spray
the inside of the cage with Comfort
Zone Spray with Feliway about 20
minutes before introducing the cat.
For transport in a car or other vehicle,
spray 3-4 times around the cat's
usual place in the vehicle before
placing the cat in it.
If the Comfort Zone Diffusers are
used in boarding facilities, will
there be a noticeable effect for
This depends on where the product is used. In kennel situations, many
different types of pheromones are released, which may compete with the
pheromones released by the Comfort Zone Diffusers. However, it is generally
accepted that exposure to pheromones found in the Comfort Zone Diffuser
with Feliway will help reduce the anxiety of your pet's stay.
If the Comfort Zone Diffusers are
used in grooming facilities, will
there be a noticeable effect for
The use of the diffuser
in a waiting room or grooming area
should help relax your cat. However,
this depends on both the level of
anxiety/excitement the animal feels,
which could override the pheromone
effect, and the amount of time/exposure
the pets have to the pheromone in
What are the active ingredients?
In Comfort Zone with Feliway, an analogue of feline facial pheromones
is the active ingredient.
What are pheromones?
Pheromones are naturally occurring chemical substances secreted by animals
to communicate ownership of territory and mating availability to others.
Pheromones can be secreted from various locations on the body.
How do cats use facial pheromones?
Cats use facial pheromones
to familiarize themselves with their
environment. Surfaces that have been
marked with these pheromones are
recognized by the cat as familiar,
non-threatening, and comforting.
These facial pheromones are proven
to have an emotionally calming effect
on cats. By mimicking them, Feliway
is able to soothe cats and help prevent
How do I use the diffuser?
Comfort Zone Diffusers should be
placed in the room where the cat
spends most of its time or where
the unwanted behavior is the greatest.
Remove the cap from the bottle.
Attach the bottle to the diffuser
device and plug the product in.
The diffuser should be placed in
an outlet that is open to the room.
The product should not be placed
behind furniture or in an electrical
outlet near shelves, cabinets or
other physical barriers, which
may prevent dispersion of the pheromone.
Each diffuser will cover approximately
650 square feet. If your pet has
access to more than one floor in
your home, a diffuser should be
used on each floor. Always refer
to the package insert for complete instructions for use.
Should the product be plugged in
Yes, the product is to be used throughout the entire day. Unplugging
the device may cause the pet's unwanted behavior to return.
How often should the product be
To modify your pet's unwanted behavior, use Comfort Zone for a minimum
of 30 days. In multi-cat households, it may be necessary to continue
use after 30 days.
How long will the Comfort Zone
They will last for approximately one month.
What if a Comfort Zone Diffuser
with Feliway and a Comfort Zone
Diffuser with D.A.P. ® are
used in the same home. Will the
different pheromones interfere
with each other?
No, both pheromones can be used at the same time without problems. The
pheromone used in Feliway is specific to cats and the pheromone used
in D.A.P. is specific to dogs and, therefore, they will not cross-react
with other animals.
Will Comfort Zone with Feliway
stop a female cat from marking?
Feliway is ideal for controlling urine marking in both male and female
My male cat only marks when the
neighbor cat is in heat. Will Comfort
Zone with Feliway help?
Yes. When a male cat is
marking in response to the presence
of a female in heat (this is usually
accompanied by continual calling),
place the Comfort Zone Diffuser with
Feliway in the area where the cat
is responding, usually near a door
We have eight cats that urine mark
everywhere, what should we do?
The risk of urine marking is greater when several cats are present in
a household. It may be necessary to have more than one diffuser in your
home. Each diffuser will cover approximately 650 square feet. If your
cats have access to more than one floor in your home, a diffuser should
be used on each floor. Make sure you have a sufficient number of diffusers
to cover the area of your home inhabited by your cats.
I have an elderly cat who recently
began urine marking. What should
With elderly cats, use Comfort Zone with Feliway for as long as necessary.
Some elderly cats may require it for the rest of their lives. Refills
for the diffuser are available.
Will Feliway prevent our cats from
marking in our new house?
In an attempt to prevent urine marking by a cat in a new house, Comfort
Zone with Feliway should be plugged in prior to introducing your cat
to your new home.
Once the unwanted behavior stops,
can I stop using Comfort Zone?
No, for best results, treatment
should be continued for a minimum
of 30 days.
How well do Comfort Zone Diffusers
Several studies* of the Comfort Zone with Feliway Diffuser have shown
significant reductions in urine marking. In clinical studies, Feliway
has been shown to be 95% effective at ending urine marking and scratching.
Another study shows a 70% reduction in urine marking in multi-cat households.
Can I use the Diffuser with a cleanser/enzyme?
Yes, you may use cleaning
agents, enzymatic cleaners or disinfectants
to clean the soiled areas. Do not
use bleach-based cleaners, as they
may encourage urine marking. It is
very important to thoroughly rinse
and dry cleaned areas prior to using
Comfort Zone Spray with Feliway.
Please be sure to read cleaning instructions
packed with each product.
Will it stop a cat from urinating
outside the litter box?
If the cat is directing
urine to a vertical surface (marking),
Comfort Zone with Feliway is effective
in controlling this behavior. For
best results, it is important to
make a proper diagnosis of behavioral
urine marking. If the cat is squatting
and urinating on a horizontal surface,
there are a number of reasons that
cause this behavior, including:
tract infection or crystalluria
- Inadequate cleaning of the litter
- Unacceptable type of litter
or litter box
- Relocation of litter box to
- Accessibility of litter box
(are they blocked by another animal?)
*Data on file